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Internal listening - pretense of focusing on the other person while you're in fact drowned in your own thoughts, worries, and priorities
Focused listening - able to focus on the other person but still not fully connected with them, not picking up on the small nuances
360 listening - capturing the little nuances, what they're saying and not saying, and how they say it
Look people in the eye
Create space in your day
Ask more questions, clarify what they truly need
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