Listening better and listening more

Internal listening - pretense of focusing on the other person while you're in fact drowned in your own thoughts, worries, and priorities

Focused listening - able to focus on the other person but still not fully connected with them, not picking up on the small nuances

360 listening - capturing the little nuances, what they're saying and not saying, and how they say it

Look people in the eye

Create space in your day

Ask more questions, clarify what they truly need