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1. | Understand your rights and obligations |
2. | Prepare proof of your claims |
3. | Be specific and accurate |
4. | Seek to understand the cause |
5. | Have a calm, open, and honest discussion |
6. | Put agreed outcomes in writing |
Amicable resolution of disputes
1. Who are the mediators
2. Who attends mediation
3. Duration
4. Number of sessions
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