3 steps to better communication

Be an active listener

• Let others talk

• Don't judge

• Accept that they may disagree with you

• Ask open questions

• Show them that you're listening

Be an assertive communicator. This way, you can:

• Express your own thoughts, feelings and needs

• Make reasonable requests of other people (while respecting their right to say ‘no')

• Standing up for your own rights

• Say ‘no' to requests from others, without feeling guilty

Mind your body language

• Be relaxed and comfortable, don’t fidget

• Adopt an open posture (by not crossing your arms)

• Lean towards the person (not too much, but just enough to show interest)

• Maintain eye contact

• Face the person squarely