It's ok to have emotions
Many managers are uncomfortable with emotional behavior - whether it’s positive or negative. People are mistaken to think that to be professional, you'll need to disregard your emotions and ignore the emotions of the people around you.
Practical steps to respond to your staff's tears:
1. | Act like yourself |
2. | Figure out what's going on |
3. | Keep it simple |
4. | Focus on work-related concerns |
5. | Don't play psychiatrist |
6. | Pay attention |